If you haven't received an item and are unable to get in touch with the seller, you can open a case in bring.ae's Order Resolution Center 14 days after the order was purchased. If you received an item and it doesn't match the seller's description, you can open a case right away. You must open a case on bring.ae within 45 days of the end of the listing.
The seller has 7 days from the time you open the case to reply.
You should receive a refund within 3 days of the seller promising a refund, or within 10 days of the seller receiving the returned item. If you haven't received a refund by then, please let us know via our Order Resolution Center, and we'll work with the seller to provide you a refund.